FAQs

How does The Placemaker Co work?
We create beautiful, bespoke designs that celebrate the unique spirit of your community. You can purchase one of our existing designs - or to start your own project, visit our Create Your Own listing and follow these steps:

  • Choose a design (we'll share our favorites, but we happily support custom!)
  • Tell us some details about your town (name, key landmarks)
  • Allow our artists to create a bespoke illustration in < 3 days; just check your email to review and approve your proof
  • Print and ship any products you’d like!

    Why do you need to take payment at the start of my project?
    We take pride in creating each illustration from scratch! As such, we need you to complete checkout and take payment before we begin work on your illustration.

    How long does it take to complete a project?
    We aim to deliver your finished product in < 7 days. Once the proof is approved by you, it typically takes 5-7 days to print and ship a product with your illustration. 

    What if I am not happy with my my project?
    We have a satisfaction guarantee policy. That means we will make free revisions until you are 100% happy with your design. 

    What if I have additional design requirements for my project? 
    We want to create incredible products for our customers, but we also need to ensure a manageable workload for our artist team. If you have customization needs that can not be specified during the checkout process, please email hello@theplacemakerproject.com. Note that some customization requests may be subject to an additional fee.

    Do you support wholesale or large orders? 
    Yes! Local businesses are the very heart of the communities that our designs celebrate! To set-up a wholesale partner account, please fill out a Partner Account Registration Form. Our team will review your information and be in touch with you. Whether you represent a local business, school, or service club, we are happy to offer special pricing and support.

    Do you work with non-profits or other community-based organizations?
    Yes! Our products are the perfect fundraising solution for local schools, non-profits and other organizations. To get started, please review our Community Fundraising page to get started on your community design. Our team looks forward to working with you!